Telehealth Coverage Through ACA Plans in Florida — 2026 Guide

By the Florida Plan Finder Team | Licensed Florida Health Insurance Agency | (877) 224-8539 | Last Updated: March 27, 2026

Telehealth has become a core component of healthcare delivery in Florida. Since the COVID-19 pandemic accelerated adoption of virtual care, Florida ACA marketplace carriers have expanded their telehealth offerings significantly. Today, most Florida marketplace plans include robust telehealth benefits — often at lower cost-sharing than in-person visits — covering everything from urgent care to mental health therapy to chronic disease management.

This guide explains what telehealth services are covered through Florida ACA marketplace plans, how cost-sharing works, which carriers have the strongest telehealth platforms, how to access mental health services via telehealth, and how to evaluate telehealth benefits when choosing a plan.

What Telehealth Services Are Covered

Telehealth through ACA marketplace plans in Florida covers a broad range of medical services delivered remotely via video, phone, or secure messaging. The specific services available include:

• Primary care consultations: Cold and flu symptoms, allergies, rashes, sinus infections, UTIs, minor injuries, medication refills, and general health questions.
• Mental health therapy: Individual therapy, couples counseling, cognitive behavioral therapy (CBT), and other psychotherapy modalities with licensed therapists, psychologists, and clinical social workers.
• Psychiatry: Medication management for anxiety, depression, ADHD, bipolar disorder, and other psychiatric conditions with board-certified psychiatrists or psychiatric nurse practitioners.
• Chronic disease management: Follow-up appointments for diabetes, hypertension, asthma, heart disease, and other chronic conditions, including medication adjustments and care plan reviews.
• Dermatology: Skin condition assessment, acne treatment, rash evaluation, and mole monitoring through photo-based or video consultations.
• Urgent care: After-hours medical advice and treatment for non-emergency conditions that would otherwise require an urgent care or ER visit.
• Pediatric care: Virtual sick visits, behavioral health consultations, and follow-up care for children covered under the plan.

Telehealth is not appropriate for all medical needs. Conditions requiring physical examination, lab work, imaging, procedures, or emergency intervention still require in-person care. However, many conditions that traditionally required an office visit — follow-up appointments, medication reviews, minor acute illnesses — can be handled effectively through telehealth.

Telehealth Cost-Sharing by Carrier

Cost-sharing for telehealth varies significantly by carrier and plan. Here is an overview of telehealth benefits offered by the major Florida ACA marketplace carriers:

Mental Health and Telehealth

Telehealth has been transformative for mental health access in Florida. The state has a well-documented shortage of mental health providers — particularly psychiatrists — in many counties. Telehealth eliminates geographic barriers and significantly reduces wait times for therapy and psychiatry appointments.

Under the ACA's mental health parity requirements, marketplace plans must cover mental health and substance use disorder services at parity with medical and surgical benefits. This means telehealth mental health visits must be covered on the same terms as telehealth medical visits — if a plan offers $0 telehealth for primary care, it cannot charge more for telehealth therapy unless there is a legitimate actuarial basis for the difference.

In practice, most Florida marketplace plans cover mental health telehealth visits at the specialist copay or coinsurance level. Some plans offer lower or $0 copays for telehealth mental health visits specifically. When comparing plans, look at:

• The copay or coinsurance for outpatient mental health visits (telehealth and in-person)
• Whether the plan covers therapy and psychiatry separately (some plans have different cost-sharing for each)
• Whether mental health telehealth is available pre-deductible
• The number of in-network therapists and psychiatrists offering telehealth in the plan's provider directory

Finding a therapist through telehealth: Most Florida marketplace carriers maintain directories of in-network therapists who offer telehealth. You can also use platforms like Psychology Today's therapist finder (filtering by insurance and telehealth availability) to find licensed therapists in Florida who accept your specific plan. Because telehealth removes geographic constraints, you can see any Florida-licensed therapist who accepts your insurance — not just those in your immediate area.

Telehealth for Chronic Disease Management

For Floridians managing chronic conditions — diabetes, hypertension, asthma, heart disease, COPD, chronic pain — telehealth offers a practical way to maintain regular contact with healthcare providers without the burden of frequent in-person visits.

Typical chronic care telehealth uses include:

• Quarterly or monthly check-ins with your primary care provider to review medication effectiveness and adjust dosages
• Reviewing home blood pressure readings, blood glucose logs, or peak flow measurements with your doctor
• Nutritional counseling and diabetes education with certified diabetes educators
• Refilling maintenance medications without an in-person visit
• Coordinating care between primary care and specialists

Some Florida marketplace carriers — notably Oscar and Ambetter — offer dedicated chronic care management programs that include regular telehealth check-ins, care coordination, and health coaching as part of the plan's value-added benefits.

Telehealth Prescriptions

Telehealth providers can prescribe medications during a virtual visit, and prescriptions are sent electronically to your preferred pharmacy. This works the same as an in-person visit for most medications.

There are some limitations to be aware of:

Non-controlled medications: Antibiotics, blood pressure medications, statins, allergy medications, birth control, antidepressants (SSRIs, SNRIs), asthma inhalers, diabetes medications, and most other non-controlled drugs can be prescribed via telehealth without restriction. This covers the vast majority of common prescriptions.

Controlled substances: Federal and Florida regulations have evolved regarding controlled substance prescribing via telehealth. The Ryan Haight Act traditionally required an in-person evaluation before prescribing controlled substances, but pandemic-era flexibilities relaxed this requirement. As of 2026, the DEA has implemented permanent rules allowing some controlled substance prescribing via telehealth under specific conditions, particularly for established patient relationships. However, first-time prescriptions of Schedule II controlled substances (like Adderall, Concerta, and certain pain medications) may still require an initial in-person evaluation depending on the provider and substance. Check with your provider about current requirements.

Telehealth for Rural Florida Residents

Telehealth is particularly valuable for Florida residents in rural counties where provider availability is limited. Rural counties in the Florida Panhandle, North-Central Florida, and interior South Florida often have fewer in-network providers, longer drive times to specialists, and limited urgent care options.

For rural Floridians enrolled in ACA marketplace plans:

• Telehealth provides access to specialists (dermatologists, psychiatrists, endocrinologists) who may not practice in your county.
• After-hours telehealth can substitute for urgent care visits that would otherwise require a 30-60 minute drive.
• Chronic disease management via telehealth reduces the need for frequent in-person trips.
• Plans with $0 telehealth visits effectively provide free primary care access regardless of your location.

When choosing a marketplace plan in a rural county, prioritize plans with strong telehealth benefits. A plan with a slightly narrower local network but excellent telehealth access may provide better overall care than a plan with more local providers but limited virtual options.

How to Compare Telehealth Benefits When Choosing a Plan

When evaluating ACA marketplace plans during Open Enrollment, consider these telehealth-specific factors:

1. Pre-deductible telehealth access. Is telehealth available at a flat copay (or $0) before you meet your deductible? This is critical on Bronze and high-deductible Silver plans where the deductible may be $3,000 to $9,000. Pre-deductible telehealth means you can see a doctor virtually from day one of coverage at no or low cost.

2. Telehealth copay vs. office visit copay. Compare the telehealth copay to the in-person office visit copay. Many plans charge less for telehealth than for in-person visits — sometimes $0 for telehealth vs. $30-$50 for an office visit. This incentive can save you hundreds of dollars per year if you use telehealth regularly.

3. Mental health telehealth coverage. If you use or anticipate needing mental health services, check the specific copay or coinsurance for telehealth therapy and psychiatry. Some plans have excellent medical telehealth but charge full specialist copays for mental health telehealth.

4. Platform quality and availability. Some carriers offer 24/7 telehealth access; others limit hours. Some use well-known platforms (Teladoc, MDLive) with established track records; others use newer or proprietary systems. Read user reviews and check the carrier's app ratings if telehealth access is important to you.

5. Integration with in-person care. The best telehealth experiences are integrated with your in-person care — meaning your telehealth provider can see your medical history, coordinate with your PCP, and maintain continuity of care. Oscar Health is particularly strong in this area with its care team model.

Frequently Asked Questions

Related reading: Florida ACA Guide Hub | How to Use Provider Directories | Mental Health Coverage in Florida ACA Plans